Our Policies In Greenville

To enjoy your massage experience in Greenville to the fullest, we ask that you observe the Code of Conduct, and realize that personal awareness can help ensure your satisfaction, comfort, and safety, as well as that of others.

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Client Code of Conduct in Greenville

MTC CLIENTS HAVE THE RIGHT TO:

• A clean, safe, comfortable, and eco-friendly environment
• Stop a treatment at any time, for any reason
• Be treated with consideration, dignity and respect
• Trained staff who respectfully conduct treatments according to
• MTC protocols, policies and procedures.
• Ask about their Massage Therapy Center experience
• Information regarding staff training, licensing and certification.

MTC CLIENTS HAVE THE RESPONSIBILITY TO:

• Communicate their preferences, expectations and concerns
• Communicate complete and accurate health information and reasons for their visit
• Treat staff and other guests with courtesy and respect
• Use products, equipment and therapies as directed
• Not wear perfume or scented body lotion in consideration of our clean air policy and other people's allergies
• Adhere to Massage Therapy Center published policies and procedures.

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Other Policies

Payment

We accept cash, checks, Visa, and Mastercard, as well as gift certificates issued by MTC or an instant gift certificate from our website.

Making an Appointment

A valid credit card number or pre-payment is needed to hold any massage appointment at MTC. We recommend reserving an appointment in advance in order to ensure availability; however, we are delighted to accommodate you on short notice if we have an opening.

Canceling an Appointment

If you need to cancel or change an appointment, please do so at least 24 hours in advance. Your credit card will be charged the full price of your scheduled service if you do not show up for your appointment or call to reschedule or cancel within 24 hours of your designated time. If you scheduled a same-day appointment and must then cancel or reschedule, you will still be charged the full price of your scheduled service as it is less than 24 hours notice. We strictly adhere to our cancellation policy out of respect to our other clients.

Arrival

Please be sure to arrive at least 15 minutes prior to your appointment time in order to prepare for your massage experience. This will give you a chance to unwind and ensure that you start your appointment on time. If you are running late, please don't hesitate to give us a call. Please note that your appointment will still end at its scheduled time, and you will still be charged the full amount of your service. We regret having to shorten any valuable time from your service due to lateness.

Environment

The beauty of silence helps us to create a tranquil environment - please speak quietly during your healing touch journey. Please silence all cell phones upon entering the center. Smoking is not permitted.

Gratuities

Gratuities are very welcome and much appreciated although they are not mandatory. Service and gift certificate prices do not include gratuities. For your convenience, they may be added at the time of purchase and are greatly appreciated.

Prices

Prices are listed on our services page and are subject to change without notice.

Consideration for Clients Who Are Minors

We give special consideration to clients who are under the age of 18. Those clients between 15 and 18 years old must present written permission from their parents or guardian prior to their first massage session. Clients under 15 years old must have a parent or guardian present at all times. All clients under 18 must be scheduled with a same-gender therapist.

Gift Certificates

Please be sure to treat your gift certificates like cash. Your gift certificate must be present to be honored.

Privacy

We value your privacy. We will never give, lease, sell, or otherwise disclose your personal information - period. Any information you give to MTC will be held with the utmost care, and will not be used in ways to which you have not consented.

Call to make your massage appointment today!